These pages are an extract from
TickIT International © BSI and contributors 3Q03, July 2003
This quarterly publication, typeset and edited by Firm Focus, is available from the BSI website in pdf format. To download the latest issue in full, visit http://www.tickit.org/international.htm
Professor Les Porter is the Managing Director of Oakland Consulting plc, a member of the European Centre for Business Excellence and visiting professor at the Leeds University Business School. Oakland Consulting is an operations and quality management consultancy with a strong track record of helping organisations improve their performance in key operational areas. Website: www.oaklandconsulting.com
Les is the author of several books including
‘Cases in Total Quality Management’
‘Assessing Business Excellence’.